Starting a relationship with a new service provider can feel like stepping into uncharted territory. At Verbat, we understand that new customers often have questions as they explore how our solutions can meet their needs. Whether you’re considering our cutting-edge software development services, IT support, or tailored business solutions, we’re here to provide clarity. Based on years of experience and countless conversations, we’ve compiled the top 10 questions new customers ask—and our answers to help you feel confident in choosing Verbat as your partner.

1. What Exactly Does Verbat Do?

New customers often want a clear picture of what we bring to the table. Verbat is a technology-driven company specializing in custom software development, IT consulting, and managed services. From building robust applications to optimizing your business’s digital infrastructure, we’re your one-stop shop for transforming ideas into actionable, scalable solutions. Whether you’re a startup or an established enterprise, our goal is to streamline your processes and boost efficiency through tailored tech.

2. How Much Will This Cost Me?

Cost is always a top concern, and understandably so. At Verbat, pricing depends on the scope of your project or service needs. For example, a simple website development project might start at a few thousand dollars, while a complex enterprise software solution could require a larger investment. We pride ourselves on transparency: after an initial consultation, we provide detailed quotes with no hidden fees. Flexible payment plans and subscription-based models are also available for ongoing services like IT support or cloud management.

3. How Long Will My Project Take?

Timelines vary based on complexity. A basic application might take 4-6 weeks, while a full-scale custom software platform could span 3-6 months—or longer for highly specialized requirements. During our onboarding process, we create a detailed timeline with milestones, so you’re never left guessing. Our team uses agile methodologies to ensure steady progress and adaptability, keeping you in the loop every step of the way.

4. What Makes Verbat Different from Competitors?

With so many tech providers out there, this question is a natural one. Verbat stands out through our customer-centric approach, technical expertise, and commitment to long-term partnerships. Unlike some firms that deliver and disappear, we offer ongoing support and scalability. Our team combines global industry experience with a deep understanding of local markets, ensuring solutions that are both innovative and practical. Plus, our clients consistently praise our responsiveness—something we consider a cornerstone of our service.

5. Can You Work with My Existing Systems?

Absolutely. Integration is a key strength at Verbat. Whether you’re using legacy software, cloud-based tools, or a mix of platforms, we assess your current setup and design solutions that enhance—rather than disrupt—your operations. Our developers are skilled in APIs, middleware, and custom integrations, ensuring a seamless fit with tools like CRM systems, ERPs, or third-party apps you already rely on.

6. What Kind of Support Do You Offer After Delivery?

Post-delivery support is where Verbat shines. We don’t just hand over a product and walk away. Depending on your package, we offer maintenance, updates, and 24/7 technical support. For software projects, this might include bug fixes, performance optimization, or feature enhancements. For IT services, we provide proactive monitoring and rapid issue resolution. Our goal? To ensure your investment keeps delivering value long after launch.

7. How Do You Ensure Quality?

Quality isn’t an afterthought at Verbat—it’s built into our process. We follow rigorous testing protocols, including unit testing, integration testing, and user acceptance testing (UAT), to catch issues before they reach you. Our developers adhere to industry best practices like clean coding standards and version control. Plus, we assign dedicated project managers to oversee every detail, ensuring your solution meets both your expectations and our high standards.

8. Who Will Be Working on My Project?

New customers often want to know who’s behind the scenes. At Verbat, your project is handled by a cross-functional team tailored to your needs. This might include software engineers, UI/UX designers, QA specialists, and a project manager as your main point of contact. We don’t outsource core work—our in-house experts bring years of experience across industries like healthcare, finance, retail, and more. You’ll meet your team during the kickoff phase, so you know exactly who’s driving your success.

9. What Happens If I’m Not Satisfied?

We’re committed to your satisfaction, which is why we build feedback loops into every project. If something’s not right, we address it—fast. For software projects, we offer revision rounds during development to refine the product. Post-launch, our support team is ready to tackle any concerns. In the rare case of a mismatch, we work with you to find a fair resolution, whether that’s additional adjustments or a reevaluation of the scope. Your peace of mind is our priority.

10. How Do I Get Started?

Getting started with Verbat is simple. Reach out via our website, email, or phone to schedule a free consultation. We’ll discuss your goals, challenges, and vision, then propose a plan tailored to your needs. From there, we’ll outline next steps—whether it’s a detailed proposal, a discovery phase, or diving straight into development. No pressure, no jargon—just a straightforward path to turning your ideas into reality.

Why These Questions Matter

These top 10 questions reflect the natural curiosity and concerns of new customers—and we love answering them. At Verbat, we believe that informed clients are happy clients. Asking these questions helps you gauge whether we’re the right fit, while giving us the chance to showcase our expertise and commitment.

Ready to explore how Verbat can help your business thrive? Contact us today to ask these questions (or any others on your mind) and let’s start building something great together.